Liv Hambrett

Germany + Australia + Culture + Motherhood + Home

Travel + Life Abroad, Travel: Germany

Small Talk & Saying No

I remember standing in line at the grocery store, a couple of months after I arrived here, and idly wondering what was missing. I watched the cashier swiping a woman’s bread and cheese at breakneck speed, the woman whip out her card, sign for everything and stride out. And as a man stepped up to repeat the process, I suddenly realised how silent everything was. Nobody was talking. We were in a speedy, efficient, well oiled queue that was designed to be ploughed through as rapidly as possible. Talking was too time consuming.

I raised the issue with my flatmate that night and her response (paraphrased) was classically German – ‘of course no one talks, we want to get out of there.’ It makes sense – most things in Germany, save for its collective obsession with paperwork do. Grocery shopping isn’t one of those things most people like to necessarily revel in, and no one likes a chatterbox holding the line up, nor do I expect a full blown conversation with the cashier/sales assistant to unfold when I am out and about partaking in my retail activities. But I don’t expect silence. The art of small talk is to make it last as long as you need it to – to fill time or space or silence – then swiftly exit when the time comes. A month or so later, half an hour into a great chat with a German perfume sales assistant who had lived in America and South Africa and was bemoaning the lack of meaningless chatter from Germans in social situations, I had one of my first (and most prevailing) revelations. English is based around small talk. And, as I have learnt, German isn’t. German, like the people who speak it and the culture it informs, is direct, honest and economical. They just don’t talk small.

Since moving in together, my flatmate and I have had numerous moments where things have sort of lost their way en route from mouth to mind. Her English is exceptional (and thank God, because given my German we’d never have a decent conversation, and we’re both verbal creatures) so it’s not at all a matter of your classic language barrier. It’s more subtle than that. English and German, despite both being Teutonic languages and predominantly those of western, first world countries, possess incredibly disparate nuances and intricacies. And, so often, they really don’t understand each other at all. One thinks the other is rude, and the other thinks one is dishonest in their constant chatter.

My flatmate, for example, still gives me a look of slight confusion when I ask her if she could do me a favour and, without waiting for a response, then ask if she would mind passing me the salt. To a German, it is the most senseless waste of words to achieve a simple action. To an English speaker, it doesn’t mean a thing more than ‘can you pass the salt.’ Same outcome, two very different ways of going about achieving it. She also, whenever I start whinging about potentially being trapped in a situation I want to get out of, just looks at me and says ‘you don’t have to do it. Just say no.’ I of course say ‘but I can’t, it’s rude’ at which point she just eyeballs me in a manner that smacks of ‘English speakers … weird.’

When I teach my students ‘Manners and Politeness’ the first thing I tell them is to never say ‘what’ if they can’t hear someone. To a German, to say ‘was’ if you didn’t understand someone isn’t that big of a deal. It’s the quickest, most logical way to get someone to repeat themselves. They also say ‘bitte’ which is ‘please’ but ‘was’ isn’t an issue. To an English speaker, it is. One of the first things we learn as a tot is, ’not what, I beg your pardon’. This drilled into my students, we move onto Direct and Indirect Questions which Germans find completely mind boggling. Why be indirect when you can be direct? Because, to an English speaker, the more indirect you are, the politer it is considered. This makes absolutely no sense to the Germans. It’s a waste of time and, because we don’t actually expect a negative answer to the majority of our indirect questions (’would you mind unpacking the dishwasher’, ’what do you think about hanging out the washing’, ’can you do me a favour and make me a cup of tea’) the beating around the bush can come across as being somewhat dishonest.

My father, master of the anecdote, told an interesting story over Christmas (which my Australian family and German family enjoyed together). Once upon a time, it was considered the height of aristocratic manners when one was dining, to go about asking someone to pass you something, by engaging in this simple dialogue;

‘Henry, would you like more chicken?’

‘No, Arthur, but would you like more chicken?’

‘Yes, I would Henry.’

‘Then I shall pass it to you.’

It is the zenith of indirectness and tickled the Germans pink. It tickled us pink too, to be fair, but we weren’t particularly surprised. No one does indirect like the Brits. They invented subtext.

The simple fact is, we use our words in entirely different ways and so much can get mixed up in the delicate ins and outs.

We love subtext. Implications and inferences are a sport. We often say ‘yes!’ when we mean ‘absolutely not and I am going to slide out of that as soon as I can’. If we ask if you’d mind doing something, we absolutely don’t expect you to say ‘yes I do mind’. Our ‘how are you/how you going/how’ve you been/how is everything/how’s it/alright’ is often attached to our ‘hello’ and actually doesn’t mean ‘tell me how you are’ it just means ‘hello’. We’ll get to the real ‘how are you’ later in the conversation and that’s when you can actually tell us how you are. For the first ‘how are you’ a ‘fine’ is suffice. Do not elaborate. We’re not interested. And even though we asked, we didn’t actually ask. Most of our small talk has expected answers that keep it flowing and eventually allows us to navigate smoothly into Proper Conversational Territory, should time and desire from both parties, permit. In the same vein as the Direct/Indirect Questions, Germans find our constant need to engage in small, essentially meaningless talk, dishonest. Most of what we’re saying is inconsequential and we actually don’t overly care about the response – our small talk isn’t designed to tackle the hard questions, it’s designed to enable longer, more pleasant and engaging social interaction.

Deliberating, as I do, over this divide and all the comedy that fills it, I was thrilled to come across this article the other day. I raced into the kitchen, boiled the kettle, and read it out loud to my flatmate. Sipping tea (me) and enjoying a cigarette (her) we both vehemently agreed with every word and rather proudly admitted to feeling like a successful linguistic experiment. It’s rather spot on. And at the end of the article, I think my flatmate finally understood the English purpose of prefacing everything with ‘would you mind.’

But she still thinks I should just say no.


  1. Good Manners – British vs. German style. « Lexis Languages

    2 June, 2011 at 2:13 pm

    […] The BBC has published a wonderful article about the differences between British and German behaviour. It can be found here and is definitely worth a read. Based on this article, an Australian writer living in Germany has had similar experiences which she describes in a very entertaining piece you can find here. […]

  2. bubisch

    16 June, 2012 at 3:43 pm

    Well, i think you can’t generalize that, especially because there are so many regional differences between the germans themselves (allthough germans surely tend to be more economic in their use of language). Compare Rheinländer and Westfalen…

  3. The Honourable Husband

    17 October, 2012 at 5:14 am

    And if Germans find it difficult to understand the etiquette of English speakers, imagine their confusion when faced with a Japanese speaker. My husband, for example.

    Maybe we English speakers aren’t insincere. Our roundabout politeness actually enriches us, opens the door for more random interaction amongst strangers, which in turn, means they might become friends.

    Many of our Japanese pals tell me that they find themselves almost paralysed by etiquette. On the other hand, do Germans fail to stop and smell the conversational roses, and thus fail to discover a sympathetic soul?

    OTOH: How thin is the line between a polite ritual and an affectation? Germans do have a point when they scorn the faux friendliness of the salesman. Especially an American salesman.

    I have enough dinkum in my bones to feel comfortable in the Australian way. Assume anyone might become a friend if one is open to him, but not to bank on it til you’ve done the hard yards and sunk a schooner or two. Am I right?

  4. this is lemonade

    20 October, 2012 at 12:54 am

    I’ve met plenty a “polite” German, but I lived in North Germany and really did find them a lot colder in general than even Londoners. On the other hand though, I think there is a lot of distrust between some Brits and some Americans for the same reasons – the American tourists we often bump into, seem to come across as too enthusiastic and cheery, too quick to be friendly and familiar. It’s all a matter of perspective I suppose. Whilst we’re into generalisations, Australians come across as loud and brash, but genuine 😉
    I totally agree though, my German friends have a wicked sense of humour that felt very familiar and sharp to me. It’s an intelligent and conversational sort of humour too funnily enough!

    1. Liv

      20 October, 2012 at 10:01 am

      I found the Bavarians to be much warmer and was happy to note, when I moved there, that people chatted in supermarkets and said hello when they passed you by. Agree re: USA and UK difference, but what all of us English speakers have in common, is this love for small talk, indeed a language MADE for it. And us Aussies aren’t THAT brash hahaha.

      1. this is lemonade

        20 October, 2012 at 11:15 am

        Generalisations me dear, generalisations lol!
        Actually, when I lived in a particular area in Hamburg, people did greet each other in the mornings. I missed the old “moin” in the dark on the way to work from early morning dog-walking neighbours. In fact, I just miss the familiarity of the old “moin moin”, the friendliness of the Hamburger dialect that didn’t feel as cold as the standard hochdeutsch!

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    29 June, 2013 at 10:13 am

    […] have written before about the directness of Germans and how, for my first year or so of living here, it left me simultaneously red-faced and […]

  6. dapasdapro

    2 December, 2013 at 2:21 pm

    Pretty nice job! This explains a lot. I´m working with many English native speakers (as well as some Asians) and they often look at me as if i said something wrong. Especially when i want them to do stuff.

    Moreover, you need to compare proper German with Bavarian. There are some phrases in Bavarian with lots of subtext (like “Bassd scho.” – “It´s fine.”). Usually you use it when you want to get rid of someone. But you can use it in different ways, depending on your pronunciation.

    (To be honest, i always use those ‘Bavarian’ phrases when someone from North Germany talks with me. One-way encryption.)

    1. Liv

      2 December, 2013 at 3:02 pm

      Hahahaha, my northern boyfriend deliberately uses north-German words and phrases down here, as his own one-way encryption! You guys and your regional battles …

  7. Roland

    10 December, 2013 at 1:19 am

    It’s totally regional. I have friends from South America who came to Berlin and were stunned by the degree of ignorance towards customers. So was I though – I am from Cologne and it took me several years to get used to it after I moved eastward.

    Then I went to Cologne with my friends, and they were amazed by the friendliness and openness of the people there. you go somewhere, say, a bakery, and nearly every time there will be a small chat. even if you’re in there the first time. West, North, East, South – the differences are huge.

    1. Liv

      12 December, 2013 at 6:37 pm

      Very good point, particularly with the Kölsch people. And the Bavarians greet everyone on the street or in passing, much more so than, for example, the Münsteranians or Northerners.

  8. Dara

    16 December, 2013 at 3:04 am

    Reading this I realized a lot. I lived some time in Spain and I’ve always thought that it was very spanish that they would always great you and directly ask how you were. It never comes without “que tal?”, it’s obligatory. But reading this I get it now: it’s not them, it’s us.
    As a German at first I’d always try to give an honest answer, thinking hard how to reply to the question, since they would always ask me so nicely (even though I thought it was ridiculous) and then I would ask back.
    It took me a while to understand that nobody was expecting me to answer. Or at least to give a detailed answer. It’s just that they cannot just tell you Hello without asking how you are.
    To be honest, I’m relivied I’m not frequently asked about my wellbeing anymore, it’s slightly uncomfortable not answering a question that was stated this obviously to you. And I’ve never felt as German as I do now writing this xD.

  9. Living in Germany: On German Directness | Young Germany

    16 December, 2013 at 10:30 am

    […] have written before about the directness of Germans and how, for my first year or so of living here, it left me simultaneously red-faced and […]

  10. Adrian

    24 February, 2014 at 1:12 am

    I’m a German living in the UK for a few months and I find British smalltalk extremely exhausting. I think we have a completely different understanding of it. It’s not that we didn’t have smalltalk at all in Germany. But we actually expect more or less honest answers when we ask a question. How are you? We want to hear how you are. How was your weekend? We expect to hear something about your weekend. The answers aren’t expected to be very deep or personal, but smalltalk is considered as an exchange of information. Here in the UK smalltalk seems to be more like exchanging meaningless words just to avoid awkward silence or to be polite. However, you are completely right. It feels very dishonest and sometimes even rude for me. (But I love the British anyway ;-))

What do you think?